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Tankless Water Heater Repair

Accessible, Dependable, and Professional Service

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There’s no bigger buzz-kill than stepping into what should be a relaxing, steamy shower only to be greeted by a cold, unwelcome blast of ice water. We’ve all experienced that rude awakening when the endless hot water stream suddenly stalls out. And it’s even worse when you crank up the heat but get no relief – just a feeble trickle left dribbling out.

When your trusty tankless water heater starts misfiring or conks out completely, your entire daily routine gets thrown for a loop. From showerless mornings and dishpan-hand dishwashing to skipping laundry day, a lack of hot water makes basic household tasks an unexpected headache. That’s why you need a team of skilled professionals you can count on to promptly identify and resolve any tankless system snafus.

Bassett Services has been the go-to plumbing experts for over 40 years. Our certified technicians undergo extensive training to diagnose and repair all makes and models of tankless water heaters quickly and effectively. 

With our inspection process, we’ll rapidly get to the root of what’s ailing your unit and walk you through recommended fixes using plain English – not confusing tech jargon. From simple part swaps to complex replacements, you can feel confident relying on Bassett’s skilled workmanship and attention to detail. 

Don’t resign yourself to disruptive cold splashes – call (317) 360-0054 today to restore your shower satisfaction!

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    The Bassett Tankless Water Heater Repair Experience

    When your tankless water heater decides to quit on you, you need pros who know how to tackle these repairs the right way. For over 40 years, Bassett Services has been the go-to team for keeping hot water flowing in your homes. From your first call, until the job’s done, you’ll see why we’re the trusted name for top-notch service.

    Getting You Scheduled Fast

    You can’t plan for hot water disasters, so we don’t make you wait. Our friendly schedulers understand the urgency and will work to get you on the books at the earliest convenience – no endless runarounds or vague “service window” games. We’ll lock in an appointment time that works for your busy life.

    The Warm Welcome

    Don’t be surprised when your Bassett plumber shows up with a smile! Creating a comfortable environment is one of our top priorities. Our certified techs will greet you with that signature friendly attitude you’ve come to expect from Bassett.

    The Diagnostic Deep-Dive

    Our experts leave no stone unturned to get to the bottom of what’s ailing your tankless system. Through comprehensive testing and inspections, we’ll discover the root cause and explain it in straightforward terms you can understand. Whether it’s a simple repair or a full system replacement, you’ll have all the facts to make the right call.

    Efficient Repairs with Respect

    With your approval, our plumbers get to work with their laser focus on fast, meticulous service. You can feel at ease knowing Bassett’s factory-trained team treats every home like their own. We’re careful to contain messes, protect floors, and leave everything cleaner than we found it.

    That First Hot Shower Again

    In no time at all, you’ll be enjoying the luxury of a hot, relaxing shower once more! Our team will have your tankless water heating system running good as new. Before we go, we’re always happy to share tips for getting maximum performance and longevity from your equipment.

    For over half a century, the Bassett team has been going the extra mile to deliver truly exceptional service experiences. Don’t resign yourself to cold showers a day longer – experience the Bassett difference on your next tankless repair!

    What are the Most Common Reasons for Tankless Water Heater Repairs?

    Even with diligent maintenance, every tankless water heater is bound to run into some hiccups over the years. When your endless hot water supply starts sputtering, there could be any number of culprits behind the scenes. Here are some of the most common reasons you may need to call in the Bassett pros:

    Mineral Buildup

    Hard water is public enemy #1 for tankless water heaters. Over years of use, mineral deposits from your local water supply can gradually accumulate inside the heat exchanger and other components. This crusty buildup acts as insulation against heat transfer, severely reducing efficiency. Left unchecked, it can completely clog up the system. Bassett’s tankless repair experts are equipped with specialized descaling solutions to thoroughly flush out built-up sediment.

    Ignition Failure

    Is your water heater failing to actually heat the water? Chances are you’ve got an ignition issue on your hands. A simple igniter adjustment or replacement may be all it takes to re-light that pilot and fire up the burners again. But repeated ignition failures could signal other airflow issues internally that require a closer look by our professionals.

    Flame Failure

    Conversely, if the burners are kicking on but the flame keeps sputtering out, you likely have a ventilation problem restricting proper airflow. Anything from debris in the exhaust line to issues with the air intake can starve the flame of oxygen. Our techs will thoroughly inspect and clear any obstructions to get combustion firing smoothly.


    Running too many hot water appliances at once is a surefire way to overwork your tankless heater. With the demand for hot water exceeding its maximum output, you’ll face lukewarm disappointment from every tap and shower. We can adjust temperature settings and flow rates to accommodate your household’s usage and avoid overwhelming the system.

    Exhaust Blockage

    On the exhaust side, any obstructions like bird nests or deteriorated venting can severely hamper your unit’s ability to expel combustion gases. This creates hazardous conditions as carbon monoxide and other gases get forced back into your home. Addressing blockages promptly is an essential safety measure.

    System Overheating

    While getting inadequate hot water is a nuisance, the opposite problem of overheating is just as frustrating – and potentially dangerous. Excessive temperatures can damage internal components and even create a fire risk. A trained eye is required to properly diagnose the root causes like faulty thermostats or combustion issues.

    Water Pressure Fluctuations

    Significant swings in your home’s water pressure, whether from local supply issues or internal plumbing problems, can seriously throw off your tankless water heater’s performance. Too little pressure reduces water flow, while excessive forces can overstress components. We’ll thoroughly check for any leaks, blockages, or pump problems behind abnormal pressure levels.

    Corrosion of Components

    Like any appliance with direct water exposure, corrosion from mineral-laden moisture and excessive heat takes a toll on tankless systems over years of constant use. Deteriorated parts like heat exchangers, burners, and venting simply fatigue and require replacement eventually to restore full efficiency and safety.

    Electrical Issues

    Today’s tankless models are intricate feats of electronic controls and sensors. But even excellent electronics occasionally go haywire – a simple electrical fault, short circuit, or crossed wire can render the entire unit’s command center useless. Our skilled plumbers are cross-trained to troubleshoot and repair the electrical side.

    Cold Water Sandwich

    There are few things worse than being in the middle of a steamy shower when suddenly getting sandwiched with blasts of ice-cold water from out of nowhere! This maddeningly disruptive problem often stems from thermostat calibration issues or sediment buildup at inopportune places. Get that fixed for uninterrupted hot water bliss.

    Whatever tankless water heater woes come your way, you can count on Bassett Services to diagnose it quickly and tackle the repair with confidence!

    Do Tankless Water Heaters Have Parts That Need Regular Replacement?

    When it comes to hot water heating equipment, the “tankless” design offers some serious advantages over traditional tank models. With no large reservoir to constantly keep heated, these modern marvels only fire up on demand to heat water as you need it. Energy efficiency, space savings, endless hot water – what’s not to love?

    But just because they don’t have an integrated tank doesn’t mean tankless water heaters are completely maintenance-free. While they may be lower maintenance overall, some components still require periodic replacement to keep your system operating safely and at peak performance.

    The Hard-Working Essentials

    A tankless heater has a few key players that do the heavy lifting of repeatedly heating up cold water on demand:

    • The Heat Exchanger – This is the heavyweight component where the actual heating process happens as incoming water passes over the high-temperature surfaces. Over years of constant heating cycles and mineral exposure, these heat exchangers gradually corrode and lose efficiency.
    • The Burners & Ignitors – Whether using gas, electric or propane fuel, the burner assembly is responsible for creating and modulating that high-intensity heat source. Constant ignition cycles take their toll, slowly degrading ignitors and burners over time.
    • The Electronic Controls – Today’s tankless models precisely regulate temperatures, flowrates and operational cycles through sophisticated circuit boards loaded with sensors and smart programming. But even the most advanced electronics have limited lifespans.

    While these core components are designed for longevity, they’ll inevitably start showing their age and lose effectiveness after years of dedicated service. When that happens, your Bassett technician will recommend replacements during your annual maintenance tuneup.

    The Routine Replacements

    But those hard-working essentials aren’t the only parts with expiration dates. Your tankless system also relies on some more routine replaceable components like:

    • Air Filters – Just like an HVAC system, tankless heaters have air filters that require swapping every 6-12 months to maintain proper airflow.
    • Venting Components – Between exhaust pipes, termination caps, and condensation drains, visible venting components may need periodic replacement as they deteriorate.
    • Sacrificial Anodes – Many tankless units have expendable anode rods that “sacrifice” themselves to protect against intensive corrosion, needing annual replacement.
    • Washable Cleaners – Specialty descaling and deliming solutions help flush away mineral buildup, with replacement fluids needed yearly.

    So while tankless systems may be lower maintenance than their storage tank counterparts, they’re no substitute for a hot water wizard! Consistent care from experienced professionals like the team at Bassett Services ensures your endless hot water keeps flowing reliably for many years to come.

    Normal Noises vs Problematic Noises in Tankless Water Heaters

    As with any hardworking appliance, a little background noise from your tankless water heater is totally normal and nothing to worry about. These units have a lot of action happening behind the scenes to provide endless hot water on demand! Recognizing which noises are just routine operations versus potential warning signs will help you catch developing issues early.

    The Sounds of Endless Comfort

    When your tankless system kicks on to heat up cool water from the supply line, you’ll typically hear a few common noises:

    • Fan Whirring – An integrated fan circulates air for the combustion process, creating a low whirring hum in the background. This white noise is a tell-tale sign your heater has fired up.
    • Ignition Clicks – You may also pick up on a brief clicking sound as the igniter engages and lights the burner assembly every heating cycle.
    • Expansion Pops – As the heat exchanger rapidly heats up, thermal expansion can cause some pinging or popping noises that are completely normal.
    • Water Flow Noises – Of course, you’ll also hear the actual flow of water both entering and exiting the unit as it circulates for heating.

    These ambient noises from your tankless heater system are no cause for concern. They simply indicate everything is working as it should to provide heated water!

    When Noises Signal Trouble

    However, any abrupt, excessive or abnormal noises deserve a closer inspection from one of Bassett’s expert plumbers. Sounds like these could indicate a developing problem:

    • Screeching Fan – If the air circulation fan starts emitting high-pitched screeching rather than its normal whirring, it may have an obstruction or bearing issue.
    • Booming Ignition – While some clicking is normal, unusually loud booming noises at ignition could signal gas flow problems or ignitor faults.
    • Intense Clanging – Heat exchangers will naturally expand and contract a bit, but intense, persistent clanging likely means it has overheated and warped.
    • Rumbling or Knocking – Any rumbling, knocking or kettle-like noises are red flags that mineral scaling buildup is obstructing water flow paths.
    • Hissing or Whistling – Air leaks within the sealed combustion chamber may produce hissing or high-pitched whistling noises that require sealing.

    If you start noticing any of these disruptive or unusual sounds, it’s wise to have one of our plumbers fully diagnose the issue before minor noises turn into major hot water headaches down the road. When in doubt, give Bassett Services a shout!

    Are There Any Shock Risks With Older Tankless Water Heaters?

    While tankless water heaters are renowned for their efficiency and safety compared to traditional tank models, that doesn’t mean they’re completely free of potential hazards as they age. Even the most well-built systems won’t last forever. And when it comes to any appliance combining water and electricity, older units require some extra precautions.

    The Double-Edged Sword of Innovation

    The advent of tankless technology has been a game-changer for hot water convenience and energy savings. But like many modern marvels, these innovative units rely heavily on sophisticated electronic controls and intricate wiring to precisely regulate temperatures and monitor operations.

    While this digital brain adds incredible smarts, it also introduces new risks if those electrical components start deteriorating after years of hard use. Factors like moisture exposure, environmental stress, and just the general wear-and-tear on wiring insulation can potentially lead to:

    • Electrical Shorts & Arcing – Damaged wires rubbing together or contacting metal surfaces can create dangerous short-circuits and arcing faults that could shock users.
    • Control Hazards – Glitches in aging control boards may cause tankless units to rapidly cycle power on and off, stick in heating modes, or operate erratically.
    • Fire Risks – In worst-case scenarios, shorted wiring or runaway heating cycles could potentially spark flames near gas lines or combustible areas.

    The more diligent the maintenance, the longer these risks can be postponed. But even a well-maintained tankless heater will eventually reach the end of its expected service lifespan where replacement is highly advisable.

    Prioritizing Safety

    So how can you ensure your aging tankless system isn’t putting your household at risk of shocks or other electrical hazards? Here are some smart safety precautions:

    • Annual Inspection – Have a trained pro thoroughly inspect your unit’s wiring, control boards and electrical systems every year once it reaches 8-10 years old.
    • Isolate Electricity – Make sure there’s an easily accessible power shut-off switch that allows you to cut electricity to the unit if you ever suspect issues.
    • Monitor for Warning Signs – Stay alert for any potential red flags like shorts tripping circuit breakers, scorch marks around wiring or units not powering off.
    • Consider Replacement – When your tankless ages into its mid-to-late teenage years, it’s wise to start budgeting for an inevitable replacement to head off risks.

    While tankless units are exceptionally reliable appliances, they’re not indestructible either. Staying ahead of electrical hazards as they get up in age is an important step to keeping your household safe. When in doubt, call in a trusted pro from Bassett to assess any aging concerns!

    Can a Power Surge Damage My Tankless Water Heater?

    These days, it seems like every appliance and electronic device in our homes is vulnerable to power surges and electrical spikes. The digital age has brought incredible conveniences, but also some added risks when voltage levels fluctuate unexpectedly. Your trusty tankless water heater is no exception when it comes to potential surge damage.

    While they may seem simple on the outside, today’s tankless models pack a surprising amount of sensitive electronic controls under the hood. Circuit boards precisely regulate temperatures, monitor operations, and control the ignition sequences that fire up the burners. Even a minor power surge can potentially fry these intricate components.

    The Hidden Threat of Electrical Stress

    Power surges come in many forms – lightning strikes, electrical grid switching issues, or even the cycling on and off of large appliances in your home. Whatever the cause, these abrupt voltage spikes stress the delicate circuitry in your tankless system.

    Repeated exposure to power surges may not immediately knock out your water heater. But over time, this electrical beating gradually degrades connections, wears down insulation, and deteriorates those essential electronics until complete failure.

    The end result? You wake up one morning to find your unit has stopped working entirely. No hot water for showering, doing dishes or handling laundry. Not an ideal situation for any household!

    Playing Great Defense

    So how can you protect your tankless investment from this silent threat? The team at Bassett Services always recommends a strong defensive gameplan against power surges:

    • Use Dedicated Circuits – Ensure your tankless system is connected to dedicated electrical circuits and outlets without other large draw appliances that could contribute voltage spikes.
    • Install Whole-Home Suppression – For maximum protection, invest in professional whole-home surge protection at your electrical panel to clamp down on any incoming power fluctuations.
    • Connect Supplemental Protection – At the very least, use high-quality surge protector strips to guard your tankless system from surges traveling through electrical lines.
    • Unplug During Severe Weather – If thunderstorms with lightning are rolling through, go ahead and unplug your tankless heater as an added precaution until skies clear.

    While a little inconvenient, implementing these protective measures provides great peace of mind. You won’t have to worry about an unexpected power event leaving you suddenly stuck without hot water until repairs can be made.

    At Bassett, we believe an ounce of prevention is worth a pound of cure! Don’t let an electrical surge cut your endless hot water supply short. Take the right precautions to keep your tankless system safe.

    Cost Considerations for Tankless Water Heater Repair

    As with any major appliance repair, the cost of fixing a misbehaving tankless water heater can vary pretty widely depending on the specific issue. From basic component swaps to full system replacements, there’s a big range of potential expenses. The team at Bassett Services always aims for full transparency, so you can make smart decisions.

    The “Easy Button” Repairs

    On the lower end, you’ll find what we like to call the “easy button” repairs. These are the sorts of basic fixes and affordable parts replacements that can instantly restore hot water, like:

    • Replacing worn-out igniters
    • Recalibrating or swapping faulty thermostats
    • Repairing electrical issues with control boards or wiring
    • Clearing obstructions and repairing venting

    For homeowners willing to catch problems early, these component replacements allow you to buy some more service life from an aging tankless system for a relatively low cost.

    The Bigger Ticket Repairs

    Of course, sometimes more significant repairs are required that understandably drive costs higher, such as:

    • Replacing the main heat exchanger component
    • Performing chemical flushing services to clear mineral buildup
    • Repairing any issues with gas feed lines or control valves

    While pricier, these major repairs can extend your tankless system’s life by years and represent significant savings over full replacement if the unit is still relatively young.

    Factors That Increase Costs

    No matter the repair needed, there are some factors that can cause costs to climb higher:

    Age/Condition of the Unit – Older systems often require more extensive repairs as components deteriorate over time.

    Quality of Parts Used – Some homeowners opt for longer-lasting, premium replacement parts which raise materials costs.

    Accessibility Issues – If your tankless is installed in a tight space, this can increase labor time and difficulty.

    Home Construction Type – Providing safe access through drywall, crawlspaces, or finished areas adds complexity.

    The Replacement Route

    In some cases, the cost of repairing an aging tankless system can approach the price of full replacement. With a new unit, you benefit from maximum efficiency, full warranty coverage, and the longevity of modern equipment.

    No matter which route makes most sense, you can count on Bassett to provide straightforward explanations and advice. We’ll make sure you understand all the factors impacting costs, so you can make the most informed decision for your home’s hot water needs!

    How to Avoid Costly Tankless Water Heater Repairs?

    As with any major home appliance or system, a little preventative maintenance for your tankless water heater goes a long way toward avoiding nasty surprises and expensive repairs down the road. The last thing you want is to be caught off-guard by an unexpected hot water disaster! At Bassett Services, we’re big advocates of being proactive to keep your endless hot water supply flowing reliably.

    The good news is that tankless units require far less routine maintenance than their traditional tank-style counterparts. No heavy rust-laden tanks to flush, no sediment buildup to manage. With a few simple care tips, you can maximize your tankless system’s longevity and sidestep many of the most common (and costly!) repair needs.

    Put Mineral Buildup in Check

    If you have hard water in your area, staying ahead of mineral accumulation is priority number one. Over time, calcium and limescale deposits can wreak havoc on your tankless heater’s heat exchanger and other components. Excess buildup creates energy-sapping insulation that forces your unit to work harder while slowly restricting water flow.

    An annual deliming flush service will keep mineral buildup to an absolute minimum. Bassett’s experienced plumbers use specialized descaling solutions to dissolve away any potentially damaging accumulation.

    Maintain Ideal Water Conditions

    Speaking of water chemistry, managing the overall quality can prevent tons of other issues too. Adding filtration helps remove other contaminants like sand or grit which can gradually erode components. And installing a water softener virtually eliminates mineral buildup struggles altogether.

    We also recommend having your water’s pH levels checked annually. Acidic or basic conditions resulting from pH imbalances will rapidly corrode heat exchangers, plumbing lines, and fittings over time.

    Don’t Skip Annual Tune-Ups

    Of course, the number one way to identify small tankless issues before they snowball into costly repairs is with annual professional maintenance tune-ups. During Bassett’s comprehensive multi-point inspection process, we thoroughly evaluate every facet of your system:

    • Testing airflow and venting performance
    • Cleaning fans and critical components
    • Checking electrical connections and controls
    • Verifying safety mechanisms are functioning
    • Monitoring for any signs of deterioration

    With our trained specialists’ expert eyes diligently watching for any potential problems, you can avoid nasty surprises and take care of minor needs before they escalate into major expenses.

    A little routine care and professional preventative maintenance truly goes a long way! Don’t let your tankless water heating system’s performance and efficiency slowly spiral due to neglect. Stay ahead of repairs and maximize your investment with Bassett’s expertise.

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    When Your Tankless Unit Needs a Repair

    Even with diligent maintenance, every tankless water heater inevitably requires some professional attention over the years. Whether it’s a quick fix or a full system overhaul, you need experts with true expertise to get your endless hot water supply back on track quickly. For homeowners across the region, that trusted team is Bassett Services.

    Our family-owned plumbing company has been the go-to resource for tank and tankless water heater repairs for over 40 years. We have a demanding screening process to ensure every technician combines extensive product knowledge with outstanding customer service skills. These true professionals bring both the technical chops to properly diagnose any issue as well as the respect and care to make service visits comfortable experiences.

    From your initial call, you’ll notice Bassett’s warm, attentive approach. We take the time to thoroughly understand your hot water situation before dispatching a certified plumber for an on-site evaluation. Through comprehensive testing and inspections, they’ll quickly uncover the root problem – and walk you through straightforward repair recommendations in easy-to-understand terms.

    Whether it’s a basic part swap, complex descaling, or a whole new system is needed, you can feel confident in our skilled workmanship and meticulous practices. We treat every job site like it’s our own home, containing messes and protecting surroundings. When we’re finished, your space will be refreshed and your hot water restored.

    Don’t let tankless hiccups turn into daily disruptions. Trust the area’s most experienced team to have you back in hot water quickly and reliably. Call Bassett Services at (317) 360-0054 to schedule your repair today!

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    Why Choose
    Bassett Service

    Today’s heating/cooling systems are more efficient and use more sophisticated digital controllers for their operations. Proper installation and maintenance is important and having the right technicians and service people to ensure proper operations is critical. Bassett Services has a special process for selecting individuals who can perform the technical functions that are required to service the equipment we sell and, most importantly, interface with our customers on a very professional level!

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    Warren was a joy to have in our home, he helped our elderly dog in and out of the house in addition to his job duties. Please thank Warren for us and we would like to thank you for having such pleasant, courteous and professional technicians.

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    Warren did a great job. He reeled the hose back in and left things very neat. He even pulled my empty trash can back to the garage.

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