For heating & cooling, plumbing, & electrical needs

Find your location


Sump Pump Repair

Accessible, Dependable, and Professional Service

over 2,200 reviews

Nothing is more unsettling than discovering your basement has turned into an indoor pool after a heavy storm. As you step out of your bed onto soaked carpeting, your heart sinks realizing your sump pump has failed. With the water line creeping higher, you can’t help but worry about your treasured possessions becoming waterlogged casualties and the impending cleanup headache.

It is situations like these where you need professionals who can jump into action quickly before more damage occurs. For over 40 years, Bassett Services has been the go-to sump pump expert in the region. Our certified technicians undergo rigorous training to diagnose and repair all residential and commercial sump pump systems rapidly.

Our plumbers will assess your flooded basement and pinpoint the root cause of the pump failure. No confusing technical jargon – just a clear explanation of what went wrong and the recommended fix, all in plain language. From basic repairs to full system replacements, our skilled team has seen and resolved every sump pump issue with meticulous attention to detail.

We’re not just leaving after getting the water discharged either. Bassett’s technicians will restore your sump pump to a reliable working condition and ensure your basement is thoroughly dried out. You can count on us to get your household back in order, leaving no lingering moisture problems behind.

Don’t let a failing sump pump create a disastrous flood in your home. Call Bassett Services at (317) 360-0054 at the first sign of trouble. Our rapid response will stop any further water damage and get your basement back to fresh and dry again quickly.

Contact Us

Book an Appointment

    The Bassett Sump Pump Repair Experience

    Flooded basement caused by a sump pump failure? Now that’s a soggy situation nobody wants to deal with. When you need to get things dried out and that pump back up and running ASAP, you want pros who know their stuff but also treat your home with respect. For over 40 years, Bassett has been the region’s go-to plumbing experts who check both those boxes.

    We Listen Up Front

    As soon as you give us a ring about your wet basement woes, you’ll notice we’re all ears. Our goal is to thoroughly understand what’s happening so we can make your problem our top priority. We’ll work our tails off to schedule a time for our certified plumber to arrive that actually works with your busy day – none of those dreaded “service window” runarounds here.

    The Friendly Plumbing Crew

    When the Bassett tech shows up at your door, they’ll be rocking a big smile and that signature “We’ll Get It Done Right” attitude our team is known for. Keeping disruptions to your routine nice and minimal is important to us. You can count on that same warm, professional approach you’d give your own houseguests throughout the repair process.

    Leaving No Stone Unturned

    After a quick walk-through, our certified plumbers get down to business examining every nook and cranny of your sump pump system, including:

    • Thoroughly testing the pump, float, and discharge lines
    • Inspecting the sump pit and liner condition
    • Verifying electrical connections and controls
    • Ensuring all safety operations are working properly

    We’re looking under every rock to correctly identify what’s causing the failure.

    Straight Shooter Explanations

    Once we’ve pinpointed the core issue, your technician will explain things in plain, straightforward language – not complicated plumbing code. You’ll get the full rundown on what’s recommended to fix it, whether it’s a basic repair or if replacing the whole pump makes more financial sense long-term. We make sure you have all the facts to decide the right call for your home.

    True Craftsmanship

    If you decide to move ahead with repairs, our certified plumbers will work with a laser-sharp focus and efficiency, while still treating your home like a kingdom. That means:

    • Any inevitable work mess is properly contained
    • Surrounding areas are carefully protected
    • Keeping the workspace tidy and organized
    • Doing a thorough clean-up before we depart

    We’ll also happily share helpful tips to keep your sump pump purring for years to come after we get it back up and running.

    Trusted Plumbing Legends

    Bassett has been the name homeowners have trusted most for top-quality plumbing for over 40 years. Over decades, our team has repaired every make and model of residential sump pump system across thousands of local homes.

    When your basement is one squishy step away from Venice, experience the level of service that made Bassett a plumbing legend. We’ll get that sump pump situation dried up and shipshape again in no time. Don’t let a failure leave your home all washed up – give us a call!

    Do Sump Pumps Require Regular Part Replacement?

    Dealing with a sump pump failure is one of those unfortunate rites of passage for homeowners. But what if you could avoid getting caught in a flooded basement in the first place? The good news is, with some basic preventative maintenance, you can keep your trusty sump pump chugging along for years to come.

    Like any hard-working piece of equipment, sump pumps aren’t invincible – they have some parts that inevitably wear out over time. Replacing these components on a regular schedule is key to making sure your pump doesn’t conk out when you need it most.

    The Impeller & Check Valve

    The impeller is the heart that actually pumps the water out, while the check valve makes sure water doesn’t flow backward. Both of these take a serious beating cycle after cycle. The impeller can get corroded or its vanes worn down, while the check valve flaps can get stuck or cracked over years of flapping open and shut.

    When these two players are past their prime, your sump pump’s performance starts slipping. You might notice it running more frequently, weird noises, or water backing up into the pit. That’s when it’s time to replace them, typically every 5-7 years as a general guideline.

    The Rest of the Components

    While the impeller and check valve tend to need the most care, your pump has a whole starting lineup that helps keep things running strong:

    • Float switch/sensor: Tells the pump to turn on/off
    • Discharge pipes: Channels water away from the house
    • Sump pit liner: Keeps pit walls from crumbling
    • Backup battery: Powers the pump during outages

    Giving each of these components a regular inspection and replacing them as needed is crucial preventative care. Letting any one component get too worn down can throw off the entire system.

    Catch Problems Early & Avoid Catastrophe

    Dealing with a minor sump pump repair here and there may feel like a hassle. But compare that to the nightmare scenario of your basement turning into an indoor swimming pool! A little routine maintenance goes a long way toward ensuring your pump is always ready to kick some water away from your home.

    Not sure what state your pump is in or when parts were last replaced? Don’t go it alone – call in the professionals at Bassett Services. Our certified plumbers will give your system a full inspection and let you know if anything needs some attention. A quick tune-up today can save you from a huge headache down the road. Avoid getting all washed up and schedule your pump check-up today!

    How Often Should I Test My Sump Pump?

    Sump pumps play a critical role in preventing basement flooding, so regular testing is essential to ensure it will operate properly when needed most. Most plumbing professionals recommend testing your sump pump every 2-3 months.

    Why Such Frequent Testing?

    While sump pumps are hardworking and reliable, they can fail without warning due to normal wear and tear on components like the impeller, float switch, check valves, and more. Testing every few months allows you to catch potential issues before they lead to pump failure and an interior flood.

    The Testing Process

    Testing your sump pump is a straightforward process that takes around 10-15 minutes:

    • Locate the pump’s test crank, switch or plug and use it to manually activate the pump. It should powerfully turn on.
    • Slowly pour several gallons of water into the sump pit using a bucket or hose. This simulates rising groundwater that would trigger the float switch during heavy rains or flooding. The pump should automatically detect the water and begin pumping it out.
    • Once the pit is pumped out, let the pump continue running for 1-2 minutes to ensure it doesn’t cut off prematurely before shutting itself off.

    If the pump operates as expected through all three steps, it has passed the test. If not, the pump likely needs repair or component replacement.

    Why Not Just Test Yearly?

    While an annual inspection by a professional plumber is still recommended, limiting sump pump testing to just once a year is unwise. A lot can go wrong in 12 months, leaving your basement vulnerable to flooding from a failed pump that testing every few months could have caught early.

    The small amount of time required for quarterly testing is insignificant compared to the costs, damage and headaches a preventable flooded basement can cause. Develop the simple routine of testing your home’s hard-working sump pump every 2-3 months for peace of mind.

    What are Common Signs of Sump Pump Failure?

    Your sump pump works hard keeping your basement nice and dry through every storm. But like any piece of hard-working equipment, parts can start showing their age over time. Knowing the signs that your trusty pump is about to throw in the towel gives you a chance to call in the professionals before things get ugly.

    Strange Sounds Coming from the Pit

    A healthy sump pump should run with a consistent, relatively quiet humming noise. But if you start hearing weird grinding, rattling, clanking or whining sounds, it’s like your pump is screaming “Something’s wrong!” Those kinds of noises usually mean parts like the impeller or bearings are wearing out and in desperate need of some attention.

    The Pump Seems to Be Working Overtime

    Notice your sump pump has started turning on way more frequently than normal, even when there’s no heavy rain? That’s a red flag it’s having to work double-time to keep up, likely due to developing issues somewhere in the system. Excessive cycling is a pump’s way of tell you it’s struggling.

    Excessive Vibration

    It’s perfectly normal for sump pumps to experience some slight vibration when they’re chugging away. But if you notice the whole pit area violently shaking and rattling, it probably means key components are getting loose and misaligned – a surefire recipe for disaster.

    Constant Start/Stop Cycles

    This one’s called “short cycling” – where the pump turns on, runs for just a few seconds, shuts off, then almost immediately turns back on again in a constant loop. It’s a cry for help, indicating the pump isn’t able to fully discharge water before quitting.

    The Silent Treatment

    Of course, if your sump pump simply refuses to turn on at all when your basement is flooded, that’s a big neon sign it’s conked out and in need of immediate repair. A pump that gives you the silent treatment when you need it most is sign someething is wrong.

    Don’t wait for your sopping wet basement to finally realize your pump is on its last legs. If you notice any of these common warning signs, it’s time to give the professionals at Bassett Services a call ASAP for an inspection and repair. A quick pump tune-up beats a costly renovation hassle any day!

    Can I Repair My Sump Pump Myself, or Should I Call a Professional?

    Your sump pump has started showing some telltale signs of wobbling on its last legs. As a diligent homeowner, you’re probably wondering if you can just roll up your sleeves and fix it yourself versus calling in the pros. It’s an understandable thought – why pay someone when you’re already Mr./Mrs. DIY around the house?

    While sump pumps may seem straightforward, they’re deceptively complex systems. Trying to self-diagnose and repair one isn’t quite as easy as putting together furniture from the home improvement store. There’s a decent chance you could actually end up making the problem worse without proper training and experience.

    The Risks of Sump Pump Self-Repairs

    Even if you consider yourself a seasoned DIYer, here are a few reasons why sump pump repairs are best left to certified plumbing technicians:

    Misdiagnosing the Root Issue

    What seems like a simple fix could just be a symptom of a larger underlying problem. Replacing the wrong part won’t solve anything and will just cost you more money and time in the long run.

    Improper Installation

    Sump pumps need to be installed perfectly level and at the proper depth in the pit to function correctly. Even being a few inches off can allow for backflow and other costly issues.

    Electrical System Safety

    Working around the electrical components of a sump pump can be extremely dangerous if you don’t have the proper expertise. A simple wiring mistake could create a fire hazard or other safety risks.

    Voiding Warranties

    Most pump manufacturers require any repairs to be performed by authorized professionals in order to keep the equipment warranty intact. DIY fixes could potentially void your warranty protections.

    The Value of Professional Sump Pump Servicing

    When you bring in the trained experts from Bassett Services for your sump pump needs, you’re getting:

    • Decades of specialized plumbing experience
    • Properly diagnosed issues using advanced equipment
    • Safety compliance with all electrical and plumbing codes
    • Maintenance that preserves manufacturer warranties
    • Advice for extending the lifespan of your pump

    While the initial cost may give you some sticker shock, having your sump pump repaired properly the first time saves you big headaches and expenses down the road. Don’t risk a failed basement waterproofing system – invest in professional servicing from Bassett’s certified plumbers!

    What Should I Do if My Sump Pump Overflows?

    You know that pit of dread that forms in your stomach when you hear running water somewhere it definitely shouldn’t be? Realizing your sump pump has thrown in the towel and your basement is flooding is one of those nightmare situations no homeowner wants to face.

    As panicked thoughts of sopping wet carpet and ruined belongings start racing through your mind, it’s important to take a deep breath and spring into action quickly. The faster you respond, the more water damage (and headache) you may be able to prevent. Here’s what to do when your sump pump calls it quits and your home starts flooding:

    Step 1: Stop What You’re Doing

    As soon as you realize there’s an overflow situation, stop whatever else you’re doing and immediately head to the basement. Trying to continue with your normal routine will just allow more and more water to accumulate.

    Step 2: Shut Off the Power

    Once you get to the flooded area, your first move should be to cut all electrical power to the affected areas if it’s safe to do so. Standing water and live electricity create an extremely hazardous situation – it’s not worth the risk of getting shocked.

    Step 3: Call for Backup

    With the power off, your next call should be to Bassett’s emergency plumbing line. The sooner we can get a truck rolling, the faster we can get that water stopped and start cleaning up the mess.

    Step 4: Start Bailing

    While you wait for the Bassett crew to arrive, grab any buckets, towels, mops – basically anything that can help you start bailing out and soaking up as much water as possible. The less flooding your basement takes on, the better.

    Step 5: Safely Move Valuables

    Once the power is off and backup is on the way, carefully start relocating any irreplaceable items, important documents, cherished belongings, etc. to drier areas if it’s safe to do so. Don’t put yourself at risk.

    Step 6: Sit Tight & Stay Safe

    You’ve cut power, called for help, and started bailing – now it’s time to get out of harm’s way. Evacuate the flooded area and await our certified plumbers, who will have the specialized equipment and expertise to quickly get that overflow stopped and restored.

    A failed sump pump is definitely cause for panic, but staying focused can minimize excessive water damage. The moment you notice basement flooding, remember – safety first, then get Bassett Services on the way ASAP!

    Want to save money and prevent future problems?

    Bassett Watchdog Home Coverage Club

    $18 Per Month Will Get You:

    • 20% Savings On HVAC Service
    • 10% Savings on Plumbing Service
    • 10% Savings on Electrical Service
    • 2 Annual HVAC Maintenance Services
    • 1 Annual Plumbing Maintenance Service
    • 1 Annual Electrical Maintenance Service
    • No Overtime Charges
    • Summer/Winter No-Breakdown Guarantee
    • And MUCH More!!!
    Learn More

    Don’t Let Basement Flooding Dampen Your Day – Call Bassett!

    Whether your sump pump is showing signs of slowing down or you’ve got an active overflow emergency on your hands, one thing is certain – you need reliable professionals you can trust to get the situation back under control fast.

    For over 40 years, Bassett Services has been the area’s go-to plumbing experts for outstanding sump pump repairs and preventative maintenance. Our certified technicians bring decades of hands-on experience to accurately diagnose issues and have your waterproofing system restored with meticulous workmanship.

    From simple fixes to full pump replacements, we’ve seen and repaired it all while treating every home like it was our own. You can feel confident that Bassett’s plumbers will:

    • Thoroughly inspect and test your entire sump pump system
    • Clearly explain all findings and options in plain English
    • Use premium, warrantied parts and components
    • Protect surrounding areas from damage or mess
    • Quickly and efficiently complete all repairs
    • Provide tips to maximize your pump’s longevity

    Don’t risk the nightmare of an unexpected basement flood and potentially thousands in water damage costs. Whether it’s routine sump pump maintenance or you need emergency overflow repairs, trust the locally legendary service that’s kept the region dry for over 40 years.

    Give Bassett Services a call at (317) 360-0054 and let our rapid response plumbing team ensure your home’s basement is protected for years to come!

    Contact Us

    Why Choose
    Bassett Service

    Today’s heating/cooling systems are more efficient and use more sophisticated digital controllers for their operations. Proper installation and maintenance is important and having the right technicians and service people to ensure proper operations is critical. Bassett Services has a special process for selecting individuals who can perform the technical functions that are required to service the equipment we sell and, most importantly, interface with our customers on a very professional level!

    Book Now

    Our Most Recent Reviews

    Warren was a joy to have in our home, he helped our elderly dog in and out of the house in addition to his job duties. Please thank Warren for us and we would like to thank you for having such pleasant, courteous and professional technicians.

    – Scott Conatser

    CJ is a great asset to the Bassett team. His professionalism and skills are first rate.

    – Michael Callahan

    Warren did a great job. He reeled the hose back in and left things very neat. He even pulled my empty trash can back to the garage.

    – Lisa Ward

    Our Promises