Our Most Recent Service Reviews
Always satisfied with Bassett.
Great job explaining everything. Very professional. I was very pleased.
6 Month check up Very pleased with the service. Thank you
Called original installer to replace the start capacitor ($20-$30 part)on my AC and check unit ,but they had been bought out by Bassett. Technician was friendly and said yes I needed a new capacitor but I had a dual starter system that needed both ...replaced but only had 1 on the truck and the other would have to be ordered,I was shocked at the $510 quote for this easy and quick quick job ,I was expecting something between $200-$300. Then the sales pitch started ,system is old,we can apply the service charge to a new unit, a 13 seer unit would be best for my house (lowest seer legally allowed to be installed,going to 14 next year),then a $8000 quote,I stupidly agreed before getting another quote. Everything was done on a tablet so I asked to be emailed a breakdown of repair and details of new installation but received nothing. After checking with neighbors and what they had recently paid, I canceled the install and asked for a detailed invoice on the repair and asked for a call about replacing the 2nd capacitor,Got the full bill without a breakdown and repair has not been completed.
Very polite and honest 🙂